Again, I was met with a snotty attitude and ridiculous remarks. Re: the above update, I called Yamaha that afternoon as promised. I empathize with anyone who goes through what we did trying to get our piano repaired/replaced. If this had happened sooner, we could have just dealt with Amazon's amazing return policy. The local shop has been disparaging about Yamaha products and customer service and has no date for return of the piano as they 'wait for parts.' I will be calling Yamaha again today to plea my case for a replacement or refund as I'm souring to the consumer treatment. We are now in for the cost of the piano and the transport to the repair shop, out for the cost of lessons and have a child with a recital looming who cannot practice. Yamaha would neither accept a return or make a trade, nor would they send a loaner taking the piano to our local repair shop was the only option.

**UPDATE** In the middle of lessons and recital season, our piano is currently being held captive by a local repair shop. Very irritatingly, we've just signed our daughter up for lessons and now we are out of the return time and have to take this lemon to get repaired. And they do it for the whole range of the keyboard. If you try to play them one after the other, silence. Or if you strike the F you can't strike the E next. They do this odd thing where if you strike the E you can't strike the F next.

S5a yamaha piano